Last Updated: 31.10.2026
This Refund Policy outlines the conditions under which refunds may be issued by VirtuaHost, a trading name of VirtuaHost Ltd, a company registered in England and Wales (company number 17553293), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
All purchases made through VirtuaHost are billed in GBP (£). By subscribing to or purchasing any service, you agree to the terms outlined in this Refund Policy. Refunds are assessed on a case-by-case basis and are issued in accordance with UK consumer protection standards.
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days from the date of purchase to cancel your order and receive a full refund, without giving a reason.
Because our VPS and hosting services are provisioned and made available to you immediately upon successful payment, at checkout we ask you to expressly confirm that you want the service to begin right away, within this 14-day period. Where you have given this confirmation:
Outside of the statutory right above, refunds may also be granted where:
Subject always to your statutory cancellation right in section 2 and your other legal rights (for example, if we have not provided the service properly), the following items are not refundable once provided:
Renewals and add-ons are billed for and provisioned in the same way as your original order, so the same 14-day cancellation right in section 2 applies to each renewal or add-on separately. If you cancel promptly after a renewal or add-on charge, before making further use of it, we will refund the unused portion on a pro-rata basis.
You can ask us to remove an add-on at any time and it will not renew after that. The exception is extra storage: it is a permanent upgrade for the life of the service, because a disk cannot be safely made smaller, so it is billed for as long as the service exists and cannot be removed on its own.
VirtuaHost reserves the right to modify service pricing at any time. Where a pricing change affects your active services, we will provide a minimum of 30 days' written notice via email before the new price takes effect. If you do not wish to continue at the updated price, you may cancel your service before the change takes effect and request a pro-rata refund for any unused pre-paid period, subject to the conditions in sections 2 and 3.
Please contact us through a support ticket before opening a payment dispute or chargeback with your bank. Most billing problems can be sorted out quickly, and a refund through us is usually faster than a dispute.
If a payment dispute is opened:
This does not affect your right to dispute a payment with your bank or card provider.
To cancel within your 14-day cancellation period (section 2), just tell us clearly that you want to cancel, by opening a support ticket in the Client Area or emailing info@virtuahost.uk. You do not need to give a reason. We will refund any amount due within 14 days of receiving your request.
We'd appreciate it if you let us know why you're cancelling, as it helps us improve our service, but this is entirely optional and does not affect your refund.
For any other refund request:
Approved refunds will be issued back to the original payment method only. Refund processing typically takes 3–10 business days, depending on the payment provider.
We may update this Refund Policy from time to time. If a change significantly affects you, we will email you at least 30 days before it takes effect (unless the change is required by law sooner). If you do not agree with a change, you can cancel your service before it takes effect and receive a pro-rata refund for any unused pre-paid period. Changes never apply to payments made before the change took effect.